Is "customer service" the Pixelbook Support team? To add a word to your dictionary, right-click the word and select Add to dictionary. Check out Pixelbook Go's tech specs, including a brilliant 13.3" touchscreen, ultra quiet keys, backlit keyboard, 1080p webcam, front-firing speakers, 8th Gen Intel … Google takes abuse of its services very seriously. It's light enough to go anywhere and has an all-day battery. Did Support tell you to perform any troubleshooting procedures>. Gone through customer service but after a week still no help or recall for warranty service. Discard post? I was working with my Pixelbook Go, nothing demanding (just documents), and the laptop just shut off instantly. Failed to attach file, click here to try again. ; Pixelbook | How to Use Pixelbook Keyboard Shortcuts Go to the Legal Help page to request content changes for legal reasons. Your notifications are currently off and you won't receive subscription updates. We are experiencing longer than normal wait times for support. It looks like hardware failure to me. Amazon.com: [2 Pack] Lapogy Google Pixelbook Go Keyboard Cover,Compatible with Google Pixelbook Go 13.3 inch,Google Pixelbook Go Accessories,Black+Clear: Home Audio & Theater The Google Pixelbook Go has one that feels just right. That's why I don't understand the long wait to recall my Pixelbook. We are experiencing longer than normal wait times for support. My case is still under review and can't explain why. To adjust the brightness of keyboards equipped with backlights: For example, you can make the Ctrl key work as a Caps Lock key. Keep following up with them and use the same case number in all communications. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help. You can use keyboard shortcuts to complete some tasks more quickly. My case has been with the higher tier for almost a week leaving me without the laptop I use to work. To see all keyboard shortcuts, press Ctrl + Alt + ?on your Pixelbook keyboard. Note: If you're using a Windows keyboard with your Pixelbook: Tip: For quick access to emoji, handwriting, and voice input, add keyboard input options to your device's shelf. Post is disrespectful, about third party products or contains unrelated content or personal information. If you haven't already, sign in to your device. That's what I am trying to do. Blame it on COVID-19. I went through Pixelbook help center. Thank you. What could possibly be? Google’s latest Chromebook, the Pixelbook Go, is its least expensive model and it has a great keyboard and excellent battery life. We appreciate your patience and understanding during this time. We'll get back to you only if we require additional details or have more information to share. Everyone is working from home, so communications are slowed. We appreciate your patience and understanding during this time. Click the time in the bottom right to open the status area. Many features on a laptop are important, but I tend to pick them based on the keyboard. Are you sure you want to continue? You will lose what you have written so far. Are you waiting for an answer from support, or was your warranty claim turned down, or what? Next to "Show input options in the shelf," use the toggle to enable. Our automated system analyzes replies to choose the one that's most likely to answer the question. And Chrome OS doesn't slow down over time so it always feels like new. This reply will now display in the answers section. You will lose what you have written so far. When you submit a report, we'll investigate it and take the appropriate action. Crossword Newsletters Let’s get you up to speed. The Pixelbook Go not only sports a keyboard with comfortably spaced keys, but also top-firing speakers. The other keys are either not working, remapped to do other things ( C open the menu and search for few letters, D opens files etc etc) and few keys just shut off the laptop ( search key and " - " key ). Tips:. The power key is not working at all so the hard reset is not an option. Trying to reboot it was not working so I closed the lid and reopened after a minute and it finally booted up. Many features on a laptop are important, but I tend to pick them based on the keyboard. Community content may not be verified or up-to-date. P.s. The good news is that the Go has much slimmer bezels than the original Pixelbook, but I still prefer the taller and more pixel-dense display on that laptop to the Go's screen. This will remove the reply from the Answers section. We're committed to dealing with such abuse according to the laws in your country of residence. Your keyboard type (for example, "US" for a US keyboard) will appear in a circle on the right side of your shelf. The keyboard … :). tried the digital keyboard and it is working fine so it's not a driver's issue? Thanks for looking into my case. Since the replacement has been already processed upon checking your case, I'll go ahead and lock this thread. Lapogy Ultra Thin Keyboard Cover Skin Protector Compatible with 13.3 inch Google Pixelbook go,Pixelbook go Accessories(Rainbow+Clear) Ultra Thin Keyboard Cover Design for Google Pixelbook … Post contains harassment, hate speech, impersonation, nudity; malicious, illegal, sexually explicit or commercial content. Unlike Microsoft which has stuck to strange gimmicks like an Alcantara keyboard to make it’s clamshell devices unique, Google really nailed the hardware aspect of the Pixelbook Go. Let’s get you up to speed. But I am not a technician so might be wrong. Use the menus to change how the keys work. Some community members might have badges that indicate their identity or level of participation in a community. If it seems to be helpful, we may eventually mark it as a Recommended Answer. Unique keys on your Pixelbook keyboard My Pixelbook Go keyboard is faulty 0 Recommended Answers 6 Replies 0 Upvotes. Coming to the ‘Made for Google’ tag, the keyboard features a dedicated Google Assistant key and a row of Chrome OS keyboard shortcuts to go with your Google-made Pixelbook or Pixel Slate. Select the time in the bottom right to open the status area. Your Pixelbook keyboard has a lot in common with a regular keyboard, with a few new buttons you might not recognize. Your Pixelbook keyboard has a lot in common with a regular keyboard, with a few new buttons you might not recognize. To turn Caps Lock on or off, press, Go to the previous page in your browser history (F1), Hide the tabs and launcher in full-screen Immersive mode (F3), Open your status area (Pixelbook 2017 only), The F keys work like the keys above, sometimes with a few differences, The Windows key between Ctrl and Alt works as the Search key. I have gone through all the troubleshooting through phone with a technician and have been asked to send a video which I have done. And what would be a solution? Our automated system analyzes the replies to choose the one that's most likely to answer the question. Please explain. We found the following personal information in your message: This information will be visible to anyone who visits or subscribes to notifications for this post. To answer your question a Pixelbook support manager told to me that my problem is 100% sure covered through warranty service. Select the clock in the bottom corner of the screen to open your status area. I was working with my Pixelbook Go, nothing demanding (just documents), and the laptop just shut off instantly. Search your apps and the web. Enter a word into the field "Add a new word," then click, To delete a word from your dictionary, click the. Would just like to have a fix or get a replacement to keep working. Pixelbook Go is the go-there, do-that Chromebook. Now my keyboard is not behaving normally. @Jim: Appreciate the help on this thread. To find shortcuts on this page, press Ctrl + f and enter what you're looking for. Select it to see input options. "Gone through customer service but after a week still no help or recall for warranty service.". You'll receive email notifications for new posts at. To turn them on, go to. The Google Pixelbook Go has one that feels just right.