Choose a method that you know works, or choose I don't have any of these to replace your security info. Using a browser in privacy mode, sign in with the first account. Choose Remove for any you want to remove. If you have lost, forgotten or have other password issues, see Change or reset your Windows password. On the Security basics page, select the Update info button. This lets you stay signed in to both accounts at the same time. If you need to reset your password or change your account details, we will send you a code. Before we start into how to manage your security info, let's make sure we’ve successfully sent your verification code. Enter that code when prompted and then select Next. Does your phone block texts from unknown numbers? Select any of the following to find out how. There are a number of possible explanations for why verification codes don't always arrive. Note: If you request removal of all security info in your account, the info doesn’t actually change for 30 days. Enter the code and follow the instructions. During this time, we cannot accept further changes or additions to security settings or billing info. Is a verification code the same thing as a password? You can get security codes or verify you're you in a number of ways, including email, text message or by using an Authenticator app. You can change your password, update info, or review recent activity. If you're not already signed in to your Microsoft account, you'll see a prompt. I highly suggest for you to setup a two steps verification for you to get notified if someone trying to access your account . We’ll let you know when it's time to enter new security info. We'll send another verification code. Note: This article is about security info. When you can’t sign in to your Microsoft account, How to add security info to your Microsoft account. If you don't have access to your alternate email or phone number, choose I don't have any of these and follow the instructions to replace your security info. Microsoft is sending email notification if someone else trying to get in to your account our if there's an unusual activity going in your account. No. Can’t access your account? I'm not getting my verification code. Is your phone number or email address entered correctly? You can skip it for 24 hours at a time, but after seven days from the first notice you'll have to verify or add new security info before you can sign in again. In the new window, sign in to your alternate email account and look for the message from the Microsoft account team. If you’d like to reset your password but the verification code didn’t arrive, see When you can’t sign in to your Microsoft account. When you sign in to the second account (to get the code sent to that email), most browsers automatically sign you out of the first account (the one that's actually requesting the code). Did your email send your verification code to your junk folder? We use your security info only to verify your identity if you're accessing personal information or if we detect a problem with your account. If you want to add a new email address or phone number, read How to add security info to your Microsoft account. When you give the code back to us, we know that you’re really you so we can help get you back into your Microsoft account. Select Add a new way to sign in or verify then choose how you would like to receive security codes. What do I do? Mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox. Read through the list of the most common causes, and see if any of them apply to you. On your Security basics account page, you can add, update, or remove security info. Occasionally, we might ask you to check it again—for example, if you haven't signed in for a long while. You can get security codes or verify you're you in a number of ways, including email, text message or by using an Authenticator app. How to use the Microsoft Authenticator app. To keep your information safe when you're signing in, we only show you the last two digits of your phone number or the first two characters of your email address. When you see a message asking you to make sure you can receive a verification code, verify or add new security info. You may be asked to add new security info before you can remove the old info. To add an additional way to sign in or verify your account. In Microsoft Office 365 Dedicated/ITAR (vNext), you receive an email message that has the subject "Microsoft account security alert," and you are worried that it's a phishing email message. Sign in to your Advanced security options page using your Microsoft Account. This can make it tricky to keep track of which one you're signed in to. We use verification codes in addition to passwords as an extra layer of security in case someone else learns your password. Microsoft account security info & verification codes Security info confirms your identity. Sign in to your Security basics page with your Microsoft account. Your account is still open and active, and you can still use your email, Skype, OneDrive, and devices as usual. You may be asked to enter a verification code to continue. If you're using a different browser, check that browser's help for info about privacy mode. A verification code doesn't replace your password, so it won't work to enter a verification code in the password box. When you give the code back to us, we know that you’re really you. If you forget your password, or if someone else is trying to take over your account, we send a verification code to that alternate email or phone number. Sign in to your Advanced security options page using your Microsoft Account. Tip: The email or phone number does not have to be yours - you just need to have access to it if you want to use it to verify your account. Make sure the list of phone numbers or email you use to sign in to your account is up to date. We'll send a security code to confirm. Email or phone. Ctrl + Shift + P is the shortcut for InPrivate Browsing in Microsoft Edge and Internet Explorer. This is our way to make sure your info is current. We won't ask you to verify your security info every time you sign in. If so, you're using one Microsoft account to verify another Microsoft account. If you forget your password, or if someone else is trying to take over your account, we send a verification code to that alternate email or phone number. Open a new window in privacy mode. Security info is an alternate contact email address or phone number that you add to your account. Get all the features you know and love in Windows 10. When you're prompted to enter the verification code that was sent to your alternate email address, don't close the browser window. Open your Sign-in options to turn off sign-in preferences for any phone number or email you don't use often. You'll see your security info under Security settings. Valid verification codes come from an @accountprotection.microsoft.com email address. Security info is an alternate contact email address or phone number that you add to your account. Copy or write down the verification code from the message. A message told me to "make sure you can receive a security code". If so, change your phone settings then choose I don't have a code. For tips about receiving and using verification codes, take a look for Troubleshooting verification code issues. Terms of use Privacy & cookies Privacy & cookies Return to the window that is asking you for the verification code. Does your alternate email address end in @outlook.com, @hotmail.com, @live.com, or @msn.com? If you're not already signed in to your Microsoft account, you'll be prompted to sign in. Check your junk email folder for a message from a Microsoft account, and use the code sent to you.